Butterfly bookend set, stained glass and wooden bookshelf decoration
Return and Refound Policy
A. Introduction
At Cnlansi, every piece is a meticulously crafted work of art. We hope you enjoy your creation, but we understand that returns and exchanges may be necessary. Please see our Returns and Refunds Policy below for details.
B. Return Period
Customers may request a return within 30 days of receiving the product.
C. Return Conditions
- Items must be unused, undamaged, and returned in their original packaging.
- Proof of purchase (order confirmation or receipt) is required.
- Returned items must be securely packaged to prevent damage during transit.
- Items must be returned in the same condition as received; any signs of use, damage, or alteration may result in denial of the refund.
D. Refund Method
Approved refunds will be issued only to the original payment method used at checkout.
E. Return Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to a Cnlansi error (e.g., wrong item or defective product).
- For returns due to our error, Cnlansi will cover the return shipping costs.
F. Non-Returnable Items
As all our products are handcrafted and customized artworks, they are considered unique. Returns are not accepted for items that have been used, damaged, or altered by the customer.
G. Return Process
- Contact our customer service team at service@cnlansi.com to request a return authorization.
- Pack the item securely in its original packaging.
- Ship the item using the return instructions provided by our team.
- Return Address:
- Once the returned item is received and inspected, we will notify you of the refund or exchange status.
H. Refund Processing Time
Once the returned product has been received and confirmed, your refund will be processed within 7 business days. After processing, a refund confirmation email will be sent to you.
I. Exchanges
We support product exchanges, and there is no exchange fee. Customers wishing to exchange an item should contact our customer service team for assistance.
J. Order Cancellation
Orders may be cancelled within 24 hours of purchase if they have not yet been processed. Once an order has been processed or shipped, cancellation is no longer possible.
K. Our Commitment
Clue Art is committed to delivering a professional, transparent, and reliable return and refund experience for every customer. If you have any issues regarding returns, refunds, or exchanges, please reach out to our customer service team at service@cnlansi.com—we are here to help.
Shipping Policy
At Cnlansi, we not only curate exquisite art prints but also provide Free Shipping for all orders shipped to the United States. We understand the value of artwork, which is why every step of our shipping process is handled with care and professionalism to ensure your piece arrives safely and on time. Please review our shipping policy below:
A. Shipping Coverage
We currently ship to the following destinations:
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United States
B. Shipping Fees
All orders qualify for Free Shipping with no additional charges.
C. Order Processing
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Processing Time: Orders will be processed and dispatched within 1–7 business days (Monday–Sunday).
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Order Cut-off Time: Orders confirmed before 5:00 PM Los Angeles time (PST/PDT) will be prioritized for same-day processing; orders placed after this cut-off will be processed the following day.
D. Shipping Timeframes
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United States: Estimated 5–7 business days
Note: Total delivery time is 6–14 business days (Processing: 1–7 business days + Shipping: 5–7 business days).
E. Tracking and Updates
Once your order has been dispatched, you will receive a confirmation email containing a Tracking Number and Tracking Link, allowing you to monitor your shipment in real time.
F. Shipping Carriers
We partner with reputable international carriers such as UPS, FedEx, DHL, and others to ensure secure and timely delivery.
G. Undeliverable Areas
Certain remote regions or addresses not covered by our carriers may not be eligible for delivery. If such a situation occurs, we will contact you promptly to provide an alternative solution.
H. Important Notes
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Unforeseen Delays: Delivery may be affected by uncontrollable factors such as extreme weather, customs clearance, or peak shipping seasons. While we will do our best to assist, Cnlansi cannot be held responsible for such delays.
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Address Changes: Please confirm your shipping address carefully before placing an order. Once an order has been shipped, address changes may cause delays or incur extra charges.
I. Customs Duties and Taxes
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United States: All prices displayed on our website are final and inclusive of applicable sales taxes. Customers will not incur additional import duties or taxes.
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United Arab Emirates: Duties or import taxes may apply according to local regulations and will be the responsibility of the recipient.
J. Returns & Refunds
For details regarding returns and refunds, please refer to our Return Policy page.
K. Our Commitment
Cnlansi is committed to delivering a professional, transparent, and reliable shipping experience for every customer. If you encounter any issues during delivery, please do not hesitate to contact our customer service team—we are here to assist you.
